Benchmarking Guideline
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Introduction Process Steps Best Practices Training Key Methodology Teams Ethics mail-2.gif (2727 bytes) 陳佐銘
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Asia Productivity Organization Project
Survey on Benchmarking: Case Studies

CONTENTS
Background
Research Framework
Research Methodology

Annex 1: Xerox Benchmarking Process Steps

Annex 2: Best Practices Classification Framework at the Organisation Level

Annex 3: On-the Job Training Key Process Steps

Annex 4: Benchmarking Methodology

Annex 5: Formation of Benchmarking Teams

Annex 6: The Benchmarking Code of Ethics